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Business Support - Project Lead
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Royal Borough of Kingston upon Thames

The Royal Borough of Kingston upon Thames is an ambitious, forward thinking London Borough with a substantial growth and regeneration agenda. Our ambition is matched by our strong desire to work with our communities to deliver these improvements whilst continuing to preserve and enhance our historical buildings, parks and gardens and remain one of the best shopping destinations to visit in the UK.  Our offices are located in the town centre just a few steps from the ancient market, thriving town centre and the waterfront.


The Business Support Service was created in January 2013 bringing together many of the day to day support functions from across the organisation and centralising into one service. We have just completed our first major restructure, creating two key functions in the new service.  One function is focussed on operational delivery of administrative support across all areas within the Council, and the other on continuous improvement, developing a culture of innovation and efficient delivery across the services.  As a service we are extremely proud to have successfully been accredited four years in a row with the world renowned ISO9001:2015 standard, which illustrates our commitment to quality standards.  

Aim of the Service

Business Support is an efficient and supportive service delivery partner. We create an enabling culture that ensures the highest standards of support. We apply creative thinking and innovation to encourage continuous improvement, ensuring Council services are delivered efficiently and to the benefit of the communities we serve.

Project Lead - role profile.pdf

(Grade G - This role is available as a permanent role or a 1 year fixed term contract)

As Project Lead you will be instrumental in delivering some of the service’s key projects from implementation of a Digital Mailroom to scoping, piloting and implementing Robot Process Automation.   You will be involved in all aspects of project work from creating documentation to presenting information to stakeholders and leading project teams. You will also work closely with the Operations function within Business Support as well as our service stakeholders to continually identify systems and processes for improvement, whether this is simply digitising a process or undertaking business process redesign to improve and streamline.  The successful candidate must possess excellent organisational and effective communication skills and be able to demonstrate experience of applying project management methodologies and change management techniques to support and deliver projects. This role reports directly to the Innovation Manager. 

About You

For all our roles we are looking for individuals with:

  • excellent communication skills

  • ability to embrace and demonstrate a digital mindset

  • a can do attitude

  • take responsibility for your performance

  • an eye for detail

  • can work in a collaborative way

  • demonstrate flexibility 

  • an eagerness to drive continual improvement. 

Benefits we offer at Kingston Council:

Kingston Council has good access to central London and our offices are a short walk from the station based in the middle of the historic and vibrant high street next to the open spaces of the river Thames, offering a wide range of shops, restaurants and leisure facilities; all making for a desirable place to live and work.

The successful candidate will have access to a wide range of staff benefits, some of which include:

  • 26 days annual leave (dependent on salary grade) - In addition you will receive 8 statutory bank holidays·

  • Local government pension scheme

  • Interest free season loan ticket

  • Cycle to work and Zip Car Scheme

  • Discounts on a range of local shops, restaurants, gyms and leisure centres· 

  • Comprehensive Learning and Development programme

  • A forward thinking and networked organisation where employee’s views are valued

  • Modern and flexible working environment allowing employees to benefit from agile working

To Apply
Please complete our online application form on Engage, making sure you provide a supporting statement outlining what skills, experience and abilities you can bring. Please ensure you refer to the role profile when completing your supporting statement. 

Closing Date: 24th November 2019
Interview Date: 28th November 2019

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