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Enforcement Officer
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Enforcement Officer

Salary: Grade H, £33,291 - £37,842 per annum (plus essential car user allowance circa £900 pa)

Appointment Type: Permanent

Job Term: Full time

Hours: 36 hours per week

Location: Guildhall 2, Kingston

Here in the Royal Borough of Kingston, our vision is that we build a national reputation as one of the very best places to live and work. We’re well on our way to achieving this and now have a rare opportunity for an Enforcement Officer.


About the role

A vacancy has arisen for a fully qualified and certificated Enforcement Officer (in accordance with the Enforcement Agents Regulations 2014 and the Taking Control of Goods regulations 2014). To enforce non-payment of council tax and business rates, mainly focusing on Council Tax and Business Rates arrears.


In this role you will undertake enforcement action to maximise collection rates and manage difficult situations including hard to reach debtors and debtors who are experiencing hardship. This role provides significant added value in identifying potential vulnerability, fraud and other irregularities that may have otherwise gone undetected and linking these to the relevant services as required.


About you

We are looking for someone with a good working knowledge of debt collection regulations, preferably council tax and business rate enforcement.


The role will involve a large amount of time meeting debtors face to face at their property and the successful applicant will therefore have a proven ability to achieve high levels of customer care, able to manage difficult and challenging situations but remain focused on achieving high collection rates. In addition to achieve high collection rates early morning, evening and weekend work will be required.


Applicants should preferably also have experience of dealing with debtors enquiries in an enforcement agent collection environment or similar and have the use of their own car and a current and valid driving licence.


Benefits we offer

Kingston Council has good access to central London and our offices are a short walk from the station based in the middle of the historic and vibrant high street next to the open spaces of the river Thames, offering a wide range of shops, restaurants and leisure facilities; all making for a desirable place to live and work.


The successful candidate will have access to a wide range of staff benefits, some of which include:

  • 29 days annual leave - In addition you will receive 8 statutory bank holidays
  • Local government pension scheme
  • Interest free season loan ticket
  • Cycle to work and Zip Car Scheme
  • Discounts on a range of local shops, restaurants, gyms and leisure centres
  • Comprehensive Learning and Development programme
  • A forward thinking and networked organisation where employee’s views are valued.
  • Modern and flexible working environment allowing employees to benefit from agile working practices.


To apply please complete our online application form, making sure you provide a supporting statement outlining what skills, experience and abilities you can bring. Please ensure you refer to the Role Profile when completing your supporting statement.


The Royal Borough of Kingston is Disability Confident Committed.  We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. 


We particularly welcome applications from black and minority ethnic candidates as they are under represented within the Royal Borough of Kingston upon Thames.


Closing date: 20th October 2019                                                                            

Interview date: Week commencing 21st October 2019

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