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Business Support Officer - ASC Covid-19 response
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Business Support Officer - ASC Covid-19 response
Grade D/E - £21,591 - £25,809 per annum
Full-time - 36 hours per week
6 month secondment/ fixed term contract 

At Kingston, we are passionate about our Royal Borough and want to be known as a Council that is an exemplar for citizen engagement. This is a new era for the Council, with a new Liberal Democrat administration in place, and we are redefining the relationships we have with our residents, community groups, businesses, voluntary sector, central government and other partners.

About the role
A Business Support Officer brings together many of the day to day support functions including inbox management, meeting coordination, data collection, data entry and monitoring. We are currently in need of an extra pair of hands to help coordinate the extra Covid19 responsibilities we have as well as our normal statutory returns. The role requires demonstrable experience of working as part of a team but also someone who is proactive and uses their own initiative.

The Business Support Officer - ASC Covid19 response role, which sits in the ASC Orange team (business support function) pays particular focus to the following:
  • Inbox management - providing good customer service, dealing with queries, liaising with colleagues to solve queries and source correct information
  • Data collection & input - there are a number of internal trackers that monitor different aspects of the care market, working closely with NHS CCG colleagues and providers it is vital these trackers and kept up to date and monitored daily
  • Meeting support - occasionally supporting project or management meetings, taking notes, sending agendas, issuing diary invites. Sometimes the same will need to happen for workshops and provider forums
  • Project support - supporting workstream leads, sourcing information, keeping track of deadlines and actions
  • Communication - liaising with colleagues, partners and providers via email and telephone.
As a result of the Coronavirus pandemic, the Adult Social Care Commissioning service needs to engage with providers frequently, monitor and track a range of Covid related measures (such as infection control) within the Kingston care market. There will be an opportunity to help coordinate and attend provider forums, build and develop your networks with internal colleagues and partners and support senior management - this role is great exposure into ASC and a chance to help the community during the pandemic. If you are willing to learn and don't mind rolling your sleeves up then we want to hear from you!

Benefits we offer at Kingston Council
Kingston Council has good access to central London and our offices are a short walk from the station based in the middle of the historic and vibrant high street next to the open spaces of the river Thames, offering a wide range of shops, restaurants and leisure facilities; all making for a desirable place to live and work.

The successful candidate will have access to a wide range of staff benefits, some of which include:
  • 23 days annual leave (dependent on salary grade) - In addition you will receive 8 statutory bank holidays
  • Local government pension scheme
  • Interest free season loan ticket
  • Cycle to work and Zip Car Scheme
  • Discounts on a range of local shops, restaurants, gyms and leisure centres
  • Comprehensive Learning and Development programme
  • A forward thinking and networked organisation where employee’s views are valued
  • Modern and flexible working environment allowing employees to benefit from agile working
How to apply
Before applying please refer to the role profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined on the role profile. 

If you would like to discuss this role further to find out more information, please email for an informal discussion.

Closing date: 29th October 2020

Royal Borough of Kingston is now an accredited London Living Wage Employer
Our Living Wage commitment means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage.The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.

The Royal Borough of Kingston we pride our self on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as this group are currently under-represented in our workforce.

The Royal Borough of Kingston is proud to be recognised as a Disability Confident employer, and are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.
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